PayCal Contact us
PayCal account controls

Delete your
PayCal account.

You can request permanent deletion from inside the PayCal app. If you no longer have the app or cannot sign in, you can send the request to us directly from this page.

Request deletion by email Requests are normally completed within 30 days after verification.

Before you begin

Account deletion is permanent.

Once completed, you will lose access to the account and deleted data cannot be recovered from the live Service. Export any records you need first.

Paid PayCal subscription?

Deleting your account does not automatically cancel an Apple App Store or Google Play subscription. Cancel it separately in the store where you purchased it to prevent future renewal.

01 · Recommended route

Request deletion inside PayCal

If you can sign in, use the app so we can securely associate the request with the correct account.

  1. 01
    Open PayCalSign in to the account you want deleted.
  2. 02
    Go to SettingsOpen the Settings area from the app navigation.
  3. 03
    Select Delete accountReview the information shown and submit the deletion request.
  4. 04
    Complete verificationConfirm the request using the verification step shown in PayCal.

02 · No access to the app

Request deletion by email

If you have uninstalled PayCal, cannot sign in or no longer have access to your account, email us from the address associated with your PayCal account. Include the account email and business name, where applicable.

ACCOUNT DELETION hello@paycal.co.uk Use the subject “PayCal account deletion request”.
Start request

To protect accounts and business records, we may ask you to verify your identity or authority over the workspace. Do not send passwords, payment-card details or identity documents unless we first provide a secure method.

03 · Data deletion

What we delete

After the request is verified, we delete or irreversibly anonymise personal information associated with the account from PayCal's live systems, unless it must be retained for one of the reasons described below. This normally includes:

  • Account and profile information, including your name, account email, mobile number, login credentials, authentication tokens and active device sessions.
  • Business workspace information where you are the account owner and the whole workspace is being closed, including business settings, services, availability, staff profiles, locations and resources.
  • Customer and operational records controlled by the deleted business workspace, including customer profiles, bookings, notes, tags, forms, consent records, uploaded files and media.
  • Communication and device information, including push tokens, notification preferences and message-delivery records that are no longer required.
  • Provider connections, including PayCal's stored connection credentials and identifiers that are no longer required to complete legal, payment or security obligations.
Staff accounts

If you are a staff member rather than the business owner, deleting your personal PayCal account removes your access and personal profile. Business records such as completed bookings, payments and audit entries may remain under the business's control and may be de-identified where appropriate.

04 · Limited retention

What we may keep

Some information cannot be deleted immediately where retention is reasonably necessary for tax, accounting, payment disputes, fraud prevention, security, legal claims or another legal obligation.

InformationRetention
Payment, invoice, subscription and accounting recordsUp to six years where required for tax, accounting, chargebacks, disputes or legal claims.
Security, fraud and deletion-request recordsOnly for as long as reasonably needed to prevent abuse, demonstrate completion and establish or defend legal claims, normally no longer than six years.
Encrypted system backupsDeleted data may remain in access-restricted rolling backups until expiry, for up to 12 months. It is not used for ordinary business purposes and will be deleted again if a backup is restored.
Information held independently by third partiesStripe, Apple, Google or another independent provider may retain records under its own legal obligations and privacy terms.

Any retained information is isolated from normal use where appropriate and used only for the reason it was retained. See the PayCal Privacy Policy for more information.

05 · What happens next

Verification, processing and completion

  • Acknowledgement. We will acknowledge the request using the account email or another verified channel.
  • Verification. We may ask for information needed to confirm identity and authority, especially where the request affects a whole business workspace or other users.
  • Processing. Verified requests are normally completed within 30 days. If a request is unusually complex or a legal restriction applies, we will explain the reason and the expected timescale.
  • Completion. We will confirm when deletion from live systems is complete or explain any information that must be retained and why.
Ready to make the request?

Use the PayCal app, or email us if you cannot access it.

Request deletion